Declaration of accessibility

Website published: 14 February 2016.
Last significant update: 5 August 2024

Status of digital accessibility

Preparation and update of the declaration of accessibility

Declaration prepared on: 22 September 2020
Last reviewed on: 6 August 2024

This declaration was prepared on the basis of a statement provided by Fundacja Instytut Dostępności Akces Lab, which declared its compliance with WCAG 2.1 guidelines at the AA level and submitted the relevant statement .

Accommodations, restrictions and other information

Elements with a higher level of digital accessibility than required

We do not justify text content on the website. We only align it to the left to accommodate the needs of people with dyslexia.

Some of the videos on the website are translated into the Polish Sign Language.

Keyboard shortcuts

The website can be navigated using standard keyboard shortcuts.

Feedback and contact information

If you have problems with the digital accessibility of the website, please contact the Accessibility Coordinator, Managing Director – Joanna Kaleta – by email to biuro@wodociagi.krakow.pl or by phone to 126203320.

Anyone can submit a request to make the website or its elements digitally accessible.

When submitting a request, please give:

your first and last name,
your contact details (e.g. phone number or email),
the specific address of the website containing digitally inaccessible elements or content,
a description of the problem and the solution that would be the most convenient for you.

We will reply to your request as soon as possible, ideally within seven days of receiving it.

If we cannot reply within this time, we will notify you and will specify a new period in which to correct the errors you reported or modify the form of the information. The new period will not be longer than two months.

If we are unable to ensure the digital accessibility of the website or the content indicated in your request, we will propose an alternative way for you to access it.

Architectural accessibility

The offices of Wodociągi Miasta Krakowa S.A. are at ul. Senatorska 1, 30-106 Kraków. Customers are served at the Resident Service Centre at ul. Senatorska 9 in Kraków, which meets the essential requirements according to the Act on Accessibility for People with Special Needs of 19 July 2019.

The building of the Resident Service Centre at ul. Senatorska 9 in Kraków has four above-ground storeys and basements. It has been fully adapted to meet the needs of people with reduced mobility.

There are two entrances to the Resident Service Centre.

The first one is up some stairs directly from ul. Senatorska 9. The entrance to the building at ul. Senatorska 9 – visible stairs, canopy, six flags (2 Polish, 2 EU and 2 of Kraków).

The second entrance has no barriers to access and is located on the other side of the building. It can be reached from the access road between the buildings at ul. Senatorska 7 and 9. In front of the entrance, there is a car park with two parking spaces for people with disabilities [marked with the P-20 sign (an envelope shape)]. At the entrance, there is an intercom to request assistance.

There are no horizontal or vertical barriers in the building (corridors are located on the same level and there is a lift to move between floors). The Resident Service Area and individual offices on all floors of the building can be accessed by a lift that can easily fit a wheelchair. Wide corridors and the space of the Resident Service Area on the ground floor enable people with disabilities to move freely around the building without obstacles. Doors leading to the offices where specific matters are dealt with, like entering into a contract, are wide enough to accommodate wheelchairs. The Resident Service Centre has a comfortable waiting area with a public water fountain and a play area for children.

Information about the layout of the premises and entrances to the building can be obtained visually and audibly (information signs, an assistant, security guards and an information point). Each floor of the building has sanitary facilities suitable for people with reduced mobility, equipped with an alarm system to call for help.

In addition, the CCTV system covering the facility enables the assistant to respond quickly and provide the required assistance in the event of any difficulties. Thanks to appropriately marked evacuation routes with audible signals, people with disabilities can evacuate efficiently.

During the working hours of the Resident Service Centre, people with disabilities can use two dedicated free parking spaces. The entrance to the car park from the direction of ul. Senatorska, between two buildings (ul. Senatorska 7 and 9), is marked with a sign. A video intercom has been installed at the car park entrance to enable quick contact with a trained assistant who is available during working hours. An induction loop has been installed at the road barrier inside the car park.

The building and all of its premises can be accessed by people with an assistant dog or guide dog.

Access:

by car (parking spaces for people with disabilities),
by public transport:
bus stops:

“Muzeum Narodowe”, lines: 124, 134, 144, 152, 164, 169, 173, 179, 192, 194, 300, 301, 304, 307, 310, 424, 469, 494, 502, 503, 513, 601, 608, 611, 902, 990;
“Cracovia Błonia”, lines: 134, 152, 192, 300, 902;
“Cracovia Stadion”, lines: 134, 307, 310;
“Salwator”, lines: 109, 134, 502;
“Komorowskiego”, lines: 134, 502;

tram stops:

“Muzeum Narodowe”, lines: 1, 20;

The timetables of public transport in Kraków can be found on the website of Miejskie Przedsiębiorstwo Komunikacyjne S.A. in Kraków in the “Timetable” section.

The area around the office is a paid parking zone.